Refund Policy
The Original English Version Shall Prevail and Be Legally Binding in the Event of Any Discrepancy Between Translations.
1. General Provisions
By purchasing any course, subscription, package of hours, individual lesson, or event ticket, the user agrees to comply with these Terms and Conditions.
(a) The Platform acts as an intermediary connecting students with educators and organizations that provide educational services online and offline.
(b) Unless explicitly stated otherwise, the Platform is not the provider of educational services.
2. Attendance and No-Show Policy
(a) Students are required to attend all scheduled sessions at the agreed time and location (physical or virtual).
(b) Any missed session without a valid reason is considered a no-show.
(c) Missed sessions are non-refundable, non-transferable, and cannot be reassigned to another student.
(d) Students bear full responsibility for adhering to the schedule, including personal circumstances, technical issues, travel, and conflicts.
3. Rescheduling
(a) Sessions may only be rescheduled by mutual written agreement between the student and the educator/organization using the Platform’s tools.
(b) The Platform is not responsible for rescheduling or its execution.
(c) Refunds for rescheduled sessions will not be provided, except where required by law or if the services were not delivered.
4. Educator and Organization Responsibilities
(a) Educators and organizations must conduct paid sessions at the agreed time and in the agreed format (online or offline).
(b) If a session is not delivered and the student was present:
(i) The session is considered undelivered;
(ii) The student is entitled to a refund, replacement session, or credit.
(c) Repeated failure to deliver may result in:
(i) Account suspension;
(ii) Account termination.
5. Event Tickets
(a) Purchasing a ticket obligates the user to attend the event.
(b) Failure to attend does not entitle the user to a refund, except where required by law.
(c) Refunds may be provided if:
(i) The event is canceled;
(ii) The event is materially altered;
(iii) Required by law.
(d) The Platform is not responsible for a user’s inability to attend due to personal circumstances, travel, or scheduling conflicts.
6. Digital Educational Products
(a) For digital products (online courses, subscriptions, learning materials), the right of withdrawal does not apply once the service has started if:
(i) The user has given explicit consent for immediate commencement;
(ii) The user has acknowledged that they waive their right of withdrawal.
(b) Nothing in this section limits the user’s rights regarding defective or non-compliant digital content.
7. Educational Hours and Certification
(a) Attendance at live (synchronous) sessions is mandatory.
(b) Missed sessions are non-refundable and cannot be credited unless required by law.
(c) Failure to meet attendance requirements may result in denial of a certificate of completion or participation.
8. Payments and Expiration
(a) All payments for courses, subscriptions, educational hours, and related services are final and non-refundable unless required by law.
(b) Purchased hours or sessions:
(i) Must be used within the specified timeframe;
(ii) Unused services will expire without compensation, unless otherwise required by law.
9. Limitation of Liability
(a) The Platform is not liable for:
(i) Missed sessions or events;
(ii) Arrangements made directly between users;
(iii) Access or travel issues;
(iv) Force majeure events;
(v) Technical issues beyond the Platform’s reasonable control;
(vi) Indirect or consequential damages.
(b) Nothing in these Terms excludes or limits liability where prohibited by law (e.g., fraud, gross negligence, personal injury).
(c) Platform liability is limited to the amount paid by the user for the relevant service.
10. Governing Law
(a) These Terms are governed by the laws of the country in which the Platform is registered.
(b) Users retain the rights provided under the laws of their country of residence.
11. Dispute Resolution
(a) Parties must first attempt to resolve disputes through good-faith negotiation.
(b) Users may utilize available alternative dispute resolution mechanisms.
(c) Nothing limits the user’s right to file a claim in local courts if required by consumer protection law.
12. Platform Rights
(a) The Platform may:
(i) Enforce these Terms;
(ii) Provide refunds, credits, or replacement services where appropriate;
(iii) Suspend or terminate accounts that violate the Terms;
(iv) Modify the Terms at any time.
(b) Users will be notified of material changes where required by law.
13. Acceptance of Terms
(a) By using the Platform and making a purchase, the user confirms that they have read, understood, and unconditionally agreed to these Terms and Conditions.
Email: legal@abcplatform.com
